PRINCE2 PRINCE2-Practitioner Certification All-in-One Exam Guide May-2023
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Introduction to PRINCE2-Practitioner Certified Exam
PRINCE2 Practitioner certification is suitable for anyone managing projects. This could be as part of a formal project management function or a role that involves project management as part of day-to-day work. The Practitioner certification aims to confirm that you have sufficient knowledge and understanding to apply and tailor the method in a range of different project environments and scenarios. Attaining your Practitioner qualification is only one part of becoming a successful and effective project manager. It is important to ensure that yous supplement this with real-life experience working on projects, in addition to investing in personal professional development and wider training.
As you know that certification plays a very significant role in terms of your development which could be monetary, professional, etc. It helps you to acquire a prestigious position in the companies, you must be knowing HR use to prefer to give a call to the candidates who are holding certification so the chances of that candidate selection use to be very high. Along with, if the candidates are certified, the employer has trust in employees about the delivery of the projects.
NEW QUESTION 131
Who would be responsible for maintaining the Configuration Item Records?
- A. Project Assurance
- B. Team Manager
- C. Project Support
- D. Project Manager
Answer: C
Explanation:
Explanation/Reference:
Testlet 1
Project Scenario
Calendar Project (Note: The companies and people within the scenario are fictional.) There has been a reduction in fie number of orders at the MNO Manufacturing Company due in part to the increased marketing activities of its competitors. To help counter this, the company has decided to create a promotional calendar for next year for all its current and prospective customers. The end product of this project will be a prepared calendar pack, ready for printing. The design of the calendar will be similar to one sent out previously, and must reflect the company image as described in the existing corporate branding standards. Another project is currently producing a new company logo when is to be printed on each page of the promotional calendar. The prepared calendar pack will consist of:
Design for each month - correctly showing at public holidays and new company logo
Selected photographs- 12 professionally-produced photographs, showing different members of staff
Selected paper and selected envelope - for printing and mailing the calendar
Chosen label design - a competition to design a label will be held as part of this project
List of customers - names and addresses of customers to whom the calendar will be sent.
The project is currently in initiation and will have two further stages:
Stage 2 will include tie activities to:
Create the customer fast using information from the Accounts and Marketing departments
Confirm compliance with the Data Protection Legislation
Create a design for each month - this will be done by the internal creative team
Select and appoint a professional photographer
Gather photograph design ideas from previous project and agree photographic session schedule
Prepare a production cost forecast
Select paper and envelope.
Stage 3 will include the activities to:
Produce and select tie professionally-taken photographs
Hold the label design competition and choose the label design
Assemble the prepared calendar pack.
A production cost forecast, based on the options and costs for the paper, envelope, printing and marketing of the calendar is to be produced in stage 2. However, the actual production and distribution of the calendars is not within the scope of the project. The product cost forecast will be reviewed by the Project Board to determine whether tie project should continue.
It is now 05 October and the prepared calendar pack must be delivered to the print company by 30 November, to enable printing and distribution of the calendar in time for Christmas. The cost of the activities to develop the specialist products and the cost of the project management activities are estimated to be £20,000. There is a project time tolerance of +1 week /-2 weeks and a project cost tolerance of +
£6,000 / -£6,000. A change budget of £500 has been allocated but there is no risk budget.
NEW QUESTION 132
Scenario
A central government department, the Ministry of Food Hygiene (MFH), faces increasing pressure to cut costs, better manage suppliers' performance and reduce the confusion caused by inadequate internal controls, outdated standards and outdated technology. External consultants were employed to conduct a feasibility study to identify options to address the problems, and the likely costs and benefits. The following options were considered:
Do nothing.
Re-engineer selected business functions.
Outsource selected business functions.
The feasibility study concluded that there was a case for outsourcing the MFH Information Technology
Division and the Facilities Division (maintenance of buildings and grounds). The recommendations were:
One service provider should be contracted to provide the services currently provided by the
Information Technology Division and the Facilities Division.
A 10-year service contract should be agreed with the selected service provider.
The feasibility study developed high-level designs of the current organization, processes, systems and
operating models, plus an outline Business Case for the required project. The external consultants also made the following recommendations for the management of the project:
Use PRINCE2.
Set up the project with 4 management stages:
Stage 1. Standard PRINCE2 initiation activities.
Stage 2. Create detailed designs (future organization, processes, systems and operating
models) and the service level agreement between MFH and the future service
provider.
Stage 3. Request and evaluate proposals, select service provider and agree contract.
Stage 4. Transfer equipment and staff, transfer responsibility for service provision and run
trial period.
Initial estimates indicated that the project would cost (GBP)2.5m and take two years to complete.
MFH senior management agreed that there was a case for outsourcing, and accepted the
recommendations as a basis for the project. There is an expected saving of (GBP)20m over 10 years.
The Outsourcing project has completed the Starting up a Project process and is now in the initiation stage. Because of the strategic importance of the project, the MFH Chief Executive Officer has taken the role of Executive. A PRINCE2-experienced Project Manager has been appointed from within MFH. Staff within the business functions being outsourced will work with the external consultants who conducted the feasibility study to define the detailed designs.
Which 2 statements should be recorded under the Major risks heading?
- A. The management stages recommended by the consultants may not be appropriate, resulting in confusion in planning.
- B. MFH's operations may be reduced and the 1a-year contract may not achieve its estimated value of (GBP)80m, which would reduce the service provider's profit.
- C. Owing to employment contract changes staff may resist outsourcing, which would make it difficult to transfer staff to the selected service provider.
- D. The initial estimates, taken from the feasibility study report, indicate that the project will take two years to complete, which means that the business problems would remain for this period.
- E. Due to market conditions a suitable service provider may not be found, possibly leading to premature closure of the project.
Answer: C,D
NEW QUESTION 133
Which statement applies to the Roles and responsibilities section?
- A. Amend entry 12 because this is the responsibility of supplier assurance.
- B. Delete entry 9 because this should only be recorded in the Product Description.
- C. Delete entry 10 because this is the responsibility of the quality review chair.
- D. Delete entry 11 because only the Project Manager can update the Quality Register.
Answer: A
Explanation:
Explanation/Reference:
Quality Theme
Question Set 3
NEW QUESTION 134
During stage 4, a work package was authorized for the 'delivered pilot courses' to be completed by the end of
week 2. The 'finalized materials' work package will start in week 3. Both work packages have zero tolerances,
and finalizing the materials is dependent on feedback from the pilot courses.
During week 1, there were some problems with the pilot courses, so at the start of week 2 the team manager
rescheduled the courses to week 3, and reported this in the weekly checkpoint report as the end of week 2.
Should the team manager have reported this delay previously as an issue, and why?
- A. No, because the checkpoint report for week 1 should include information on any issues that occurred.
- B. No, because the feedback from the rescheduled courses can be used in week 4 to finalize the materials.
- C. Yes, because a team manager should not change the scheduled order of a work package.
- D. Yes, because the work package to deliver the pilot courses was forecast to exceed its time tolerance.
Answer: A
NEW QUESTION 135
It is now late October and the project is in stage 3. The label design competition has been held and the photos of the staff have been taken. The CEO and Marketing Director still need to choose the winning label design and the 12 photos for the calendar. However, the Executive has learned that two competitors are issuing calendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of the options the Project Manager has presented to the Project Board is to close the project prematurely.
There are a number of key facts relating to this project that would need to be recorded if the project Y-e to be closed now.
Which product should show that the staff photo sessions were disruptive to the Engineering Department as they had been scheduled during peak work times without consultation with the Engineering Manager?
- A. Project closure notification
- B. Follow-on action recommendations
- C. Risk Register
- D. Lessons Report
Answer: D
NEW QUESTION 136
Which 2 statements explain why the Purchasing Manager should be appointed as a Senior Supplier for this
project?
- A. He is not appropriate for the role of Executive or Senior User.
- B. He was an engineer and worked in that area before taking up his current position.
- C. He can influence the external supplier's Business Case.
- D. He is responsible for the organization's procurement activates.
- E. He is responsible for the performance of supplier contracts.
Answer: D,E
NEW QUESTION 137
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
£2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
* 20% discount for all repeat customers - not cost-effective and very short term
* A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
* A series of television and press advertisements was too expensive
* A direct mail shot to all customers - benefit would be short term
* Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Using the Project Scenario and the additional Information provided for this question In the Scenario Booklet, answer the following question.
Which 2 statements should be recorded under the Expected benefits heading?
- A. The calendar will contain photos of both staff and company products.
- B. The Marketing department want a very high quality, glossy product as they believe this will be more appealing to customers.
- C. It will be similar to calendars sent out in previous years
- D. The Marketing department believes that the benefits of a good company image, as portrayed by a successful calendar, will last into a second year and bring the same increase in orders.
- E. Increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months.
Answer: D,E
NEW QUESTION 138
Scenario
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
This question provides a number of changes which may or may not be required to the Extract from the Communication Management Strategy provided in the additional information.
What statement applies to the Records section?
- A. Move entry 8 to Tools and techniques because it refers to a filing technique.
- B. Move entry 6 to the Configuration Management Strategy because it defines the identification scheme for the project's products.
- C. Move entry 7 to Communication procedure because it refers to the method to be used for communication to external parties.
Answer: B
NEW QUESTION 139
Which 2 statements explain why the Purchasing Manager should be appointed as a Senior Supplier for this project?
- A. He is not appropriate for the role of Executive or Senior User.
- B. He was an engineer and worked in that area before taking up his current position.
- C. He can influence the external supplier's Business Case.
- D. He is responsible for the organization's procurement activates.
- E. He is responsible for the performance of supplier contracts.
Answer: D,E
NEW QUESTION 140
In which strategy would the change control process be recorded?
- A. Quality Management Strategy
- B. Communication Management Strategy
- C. Risk Management Strategy
- D. Configuration Management Strategy
Answer: D
NEW QUESTION 141
During previous projects, stakeholders became confused when using a number of separate project registers.
Therefore, when preparing the risk management approach, the project manager created a risk register template and added it to an integrated project register. This register is a spreadsheet that includes project assumptions, issues, dependencies, and now risks, on separate pages.
Is this appropriate for a risk register, and why?
- A. No, because an integrated project register should include the quality register as well.
- B. No, because assumptions and dependencies are sources of risk.
- C. Yes, because the project registers should be tailored to meet the needs of the organization.
- D. Yes, because risks are often identified as a result of issues being raised.
Answer: A
Explanation:
Explanation/Reference: http://prince2.wiki/Quality_Register_Template
NEW QUESTION 142
Scenario
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality - results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
Without a Risk Register how can project risks, the progress of risk actions taken to date and the current status of residual risks be measured?
- A. In a simple project, the Project Initiation Documentation (PID) should contain a register for recording risk information and monitoring project risks throughout the delivery stages. The register will now be added to the PID.
- B. The Daily Log was correctly used to monitor risks during the Starting up a Project process. It will be used to capture all risks, actions, decisions, assumptions
- C. It was not appropriate to use the Daily Log to capture all risks and issues during the Starting up a Project process. Separate registers should have been set up for risks, issues and lessons learned. This will now be done.
Answer: B
NEW QUESTION 143
Scenario
Additional Information
Product Description
Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors) Introduction
1. This document defines the approach to be taken to achieve the required quality levels during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status, version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.
Which is a correctly defined acceptance criterion for the transferred facilities computer system?
- A. Must be subject to regular back-ups.
- B. Planned periods of shutdowns of the computer system must be kept to a minimum.
- C. No (zero) loss of system functionality.
- D. Back-up of data must be kept until the data is no longer needed.
Answer: C
NEW QUESTION 144
An external consultant has signed a contract and agreed a work package to accredit the trainers. The
Purchasing Manager will monitor the contract, which states the requirement to organize the accreditation with
the Training Delivery Manager. The Training Delivery Manager has tried to contact the consultant but there has
been no response. The project manager believes there is a risk that the consultant is prioritizing other clients'
work.
The Purchasing Manager has been assigned as the risk owner. Is this an appropriate approach to managing
this risk, and why?
- A. Yes, because the Purchasing Manager should have identified the risk when the work package was agreed.
- B. No, because the team manager should be the risk owner to risks concerning the delivery of a work
package. - C. Yes, because the Purchasing Manager is monitoring the contract and therefore best suited to controlling
the risk. - D. No, because the risk was transferred to the Training Delivery Manager when the work package was
authorized.
Answer: C
NEW QUESTION 145
The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also
producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early
release of a competitor's calendar may weaken the impact of the MNO Manufacturing Company calendar,
thereby reducing the anticipated benefits of the Calendar project.
Which 2 statements should be recorded under the Proximity heading?
- A. The risk of staff leaving the organization will be categorized as beyond the project proximity.
- B. The risk of MFH having no outsourcing experience will be categorized as Stage 4 proximity.
- C. Imminent risks are those which may occur within two weeks.
- D. Any risk with a proximity category of imminent will be estimated as having a very high impact.
- E. Proximity categories for this project are: Imminent; Within the stage; Within the project; Beyond the project.
Answer: C,D
NEW QUESTION 146
Scenario:
Techniques, processes and procedures
1. Any threat that may result in a loss of MFH data must be escalated immediately.
Joint agreements
2.Work is to start at the beginning of week 2 (Stage 4).
3.The project will take two years to complete, at an estimated cost of (GBP)2.5m. Tolerances
4.None.
Constraints
5.MFH staff must not be involved in any heavy lifting during the removal of existing IT equipment.
6.Installation work must take place during MFH normal working hours.
7.+(GBP)10,000 / -(GBP)25,000.
Reporting arrangements
8.Highlight Report every Monday by 10.00 am.
9.The report must contain a summary of all products worked on during the previous week.
10.
Project Manager must be notified of any issues immediately by telephone.
Problem handling and escalation
11. Impact analysis of all issues must be completed within 24 hours.
Extracts or references
12. The Stage Plan for stage 4 is available from Project Support.
Approval method
13. Project Assurance will review the completed Work Package and confirm completion.
Which 2 statements apply to either the Development Interfaces or Operations and maintenance interfaces sections?
- A. Operations and maintenance Interfaces.
- B. Add 'Facilities Team Manager, with responsibility for the transfer of services provided by the Facilities Division' to Development Interfaces.
- C. Add 'Project Board, with responsibility for communicating progress to corporate management' to
- D. Delete entry 3 because this interface will be contained in the project control section of the Project Initiation Documentation.
- E. Delete entry 2 because this interface will be contained in the Communication Management Strategy.
- F. Amend entry 4 to 'The transferred products relating to the services provided by the Facilities Division'.
Answer: B,C
NEW QUESTION 147
A construction company that is one of ABC Company's key clients has agreed to provide a member of the staff to review and comment on the 'e-learning course'.
Which stakeholder interest should the member of staff represent, and why?
- A. User, because this stakeholder may train its staff using the 'e-learning course'.
- B. User, because this stakeholder ensures that the project provides value for money.
- C. Supplier, because this stakeholder is an external supplier.
- D. Supplier, because this stakeholder provides the expertise required by the project.
Answer: A
NEW QUESTION 148
Which of the following risk responses can be used for either an opportunity or a threat?
- A. Share
- B. Reject
- C. Enhance
- D. Reduce
Answer: A
NEW QUESTION 149
Which statement applies to the Quality standards section?
- A. Add 'All contracts must conform to current employment laws".
- B. Delete entry 5 because the lack of a change management procedure makes the MFH document standards unsuitable.
- C. Delete entry 4 because external suppliers are responsible for applying any relevant standards to their work.
- D. Add 'PRINCE2 change control procedures will be used to manage any changes to baselined products'.
Answer: A
NEW QUESTION 150
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