Try 100% Updated Certified-Business-Analyst Exam Questions [2023]
Pass Certified-Business-Analyst Exam - Real Questions and Answers
NEW QUESTION 10
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?
- A. Review the capability model from the NA Implementation.
- B. Demo the end-to-end solution from the NA implementation.
- C. Share individual user stories from the NA implementation.
Answer: B
NEW QUESTION 11
At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?
- A. Ask the project manager for an additional resource to implement the new requests.
- B. Focus on the agreed upon deliverables instead of the new requests to prevent overallocation of resources.
- C. Interpret the requests as guidelines to be used when determining priorities for the upcoming release.
Answer: B
NEW QUESTION 12
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
- A. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success
- B. Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.
- C. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders
Answer: C
NEW QUESTION 13
Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
What should the BA include in these requirements?
- A. Test scripts to validate requirements
- B. High-level description of required functionality
- C. Detailed documentation of technical solution
Answer: B
NEW QUESTION 14
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
- A. Definition of done
- B. Sprint retrospective
- C. Iterative development
Answer: A
NEW QUESTION 15
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
- A. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.
- B. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
- C. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
Answer: C
NEW QUESTION 16
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
- A. Acceptance criteria
- B. Definition of done
- C. User persona
Answer: A
NEW QUESTION 17
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?
- A. Ask questions to understand their needs and focus on shared goals.
- B. Present the pros and cons of the decision by using logic and facts.
- C. Demonstrate the BA's expertise and clearly state the decision is final.
Answer: A
NEW QUESTION 18
Which method should a business analyst use to show current state business flows in Salesforce?
- A. Entity Relationship Diagramming
- B. Universal Process Notation
- C. Storyboarding
Answer: A
NEW QUESTION 19
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org,
What should the business analyst do first before a future state is proposed to key stakeholders?
- A. Manage project integrations with the technical team.
- B. Hold a kickoff meeting to set expectations with the project team.
- C. Discuss project trade-offs with the executive sponsor.
Answer: C
NEW QUESTION 20
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
- A. Value Stream Map
- B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
- C. Capability Model
Answer: B
NEW QUESTION 21
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?
- A. Very detailed-It should be prescriptive for new users following an unfamiliar process.
- B. Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.
- C. Simple-A high-level overview of the process is sufficient to show a new user experience.
Answer: A
NEW QUESTION 22
The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process.
What should each user story include?
- A. Value, purpose, and need
- B. Who, what, and why
- C. Who, where, and how
Answer: C
NEW QUESTION 23
A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops .. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?
- A. Value Stream Map
- B. Detailed Process Map
- C. Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map
Answer: C
NEW QUESTION 24
The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early In their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.
What should the BA focus on doing first during the initial discovery phase?
- A. Shadow the sales team to observe process for entering data into Accounts and Opportunities.
- B. Understand and document the data quality issues reported by the data science team.
- C. Meet with the executive leadership team to accurately understand the business need.
Answer: B
NEW QUESTION 25
The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment. The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?
- A. A single activity box can answer Who, What, When, Why, and How.
- B. Complex processes can be documented with 20 or more activity boxes.
- C. Key parts of a process can be easily identified by using different shapes.
Answer: A
NEW QUESTION 26
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
- A. Reports and Dashboards
- B. Salesforce Optimizer
- C. Setup Audit Trail
Answer: B
NEW QUESTION 27
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?
- A. Use UC's existing terminology.
- B. Identify resources engaged in each step.
- C. Adhere to agreed upon mapping standards.
Answer: C
NEW QUESTION 28
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