Steps Necessary To Pass The 33820X Exam from Training Expert GetValidTest
Valid Way To Pass ACDS-3382's 33820X Exam
NEW QUESTION 21
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 10,000
- B. 15,000
- C. 12,000
- D. 0
Answer: A
NEW QUESTION 22
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 2 = DSPs
- B. Number of agents X 5 = DSPs
- C. Number of agents X 4 = DSPs
- D. Number of agents X 3 = DSPs
Answer: B
NEW QUESTION 23
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Dedicated hardware and dedicated software
- C. Shared hardware and dedicated software
- D. Dedicated hardware and shared software
Answer: B
NEW QUESTION 24
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
- A. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
- B. In AEP 7.2.x, full ports may be bundled with speech.
- C. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
- D. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
- E. In AEP 7.2.x, full ports cannot be bundled with speech.
Answer: A,B,C
NEW QUESTION 25
A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?
- A. Avaya Proactive Outreach Manager
- B. Avaya Control Manager
- C. Avaya Intelligent Customer Routing
- D. Avaya Experience Portal
Answer: B
NEW QUESTION 26
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
- A. Geo-redundancy
- B. Upgradable Single Box
- C. Cluster Mode
- D. Single Box
Answer: A,B
NEW QUESTION 27
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Advanced Bundle
- B. Basic Bundle
- C. Voice Bundle
- D. Reporting Bundle
Answer: B,D
NEW QUESTION 28
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Avaya provides tools to install/upgrade the VMware hypervisor.
- B. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- C. Standard VMware version (non-customized) is used.
- D. Remote upgrade of servers is supported, and site visit is not required.
Answer: D
NEW QUESTION 29
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Ready Now Solutions
- B. Virtual Private Clouds
- C. Contact Center Bundles
- D. Proof of Concept
Answer: B
NEW QUESTION 30
Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
- A. Avaya Application Server (AAS)
- B. Avaya Solutions Platform (ASP)
- C. Avaya Server Platform (ASP)
- D. Avaya Common Platform (ACP)
Answer: C
NEW QUESTION 31
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Shared hardware and dedicated software
- C. Dedicated hardware and dedicated software
- D. Dedicated hardware and shared software
Answer: B
NEW QUESTION 32
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
- A. 15 or less
- B. 20 or less
- C. 5 or less
- D. 10 or less
Answer: D
Explanation:
Reference:
https://documentation.avaya.com/ko-KR/bundle/PartnerCloudPoweredbyAvayaxCaaSSolutionDescription_r30/page/EMC_features_in_CCaaS.html
NEW QUESTION 33
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya Intelligent Customer Routing
- B. Avaya Proactive Outreach Manager
- C. Avaya IX™ Workforce Engagement
- D. Avaya Call Management System
Answer: A
NEW QUESTION 34
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
- A. Avaya Experience Portal
- B. Voice Portal
- C. Avaya Contact Center Select
- D. Avaya Aura® Communication Manager
- E. Avaya Aura® Contact Center
Answer: A,B,E
Explanation:
Reference:
https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%20software%20platforms.
NEW QUESTION 35
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Public
- B. Hybrid
- C. Private
- D. CPaaS
Answer: B
NEW QUESTION 36
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
- A. Business Advocate
- B. Best Service Routing
- C. Expert Agent Selection
- D. Advanced Call Vectoring
Answer: B
NEW QUESTION 37
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Ready Now Solutions
- B. Virtual Private Clouds
- C. Proof of Concept
- D. Contact Center Bundles
Answer: D
NEW QUESTION 38
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
- A. IX™ Orchestration
- B. Experience Portal Manager
- C. Application Servers
- D. Media Processing Platform
Answer: D
NEW QUESTION 39
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Ready Now Solutions
- B. Contact Center Bundles
- C. Virtual Private Clouds
- D. Proof of Concept
Answer: A
NEW QUESTION 40
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
- A. Avaya SBCE Corporate and Standard Licenses
- B. Avaya SBCE Corporate License
- C. Avaya SBCE Standard License
- D. Avaya SBCE Standard and Advanced Licenses
Answer: D
NEW QUESTION 41
A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?
- A. Business Advocate
- B. Best Service Routing
- C. Expert Agent Selection
- D. Advanced Call Vectoring
Answer: B
NEW QUESTION 42
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