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Who should take the ITILF exam
The ITIL Foundation ITILF Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Exin ITIL Foundation. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The ITIL Foundation ITILF Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the ITIL Foundation ITILF Exam then he should take this exam.
ITIL Foundation ITILF Exam
ITIL Foundation ITILF Exam which is related to ITIL Foundation and credits toward Exin ITIL Foundation Certification. This ITILF exam validates a Candidate knowledge and skills of IT Service Management as a practice, ITIL Service Cycle, technology, architecture, competence, and training.
BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Service relationships and outcomes - Value and value co-creation - Organizations, service providers, service consumers |
| ITIL Practices Overview | - Change enablement - Service level management - Service desk - Problem management - Incident management |
| Four Dimensions of Service Management | - Value streams and processes - Organizations and people - Partners and suppliers - Information and technology |
| ITIL Service Value System (SVS) | - Continual improvement - Governance - Opportunity, demand, and value - Guiding principles - Service value chain |
