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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is another characteristic of a Social Business other than being engaging and nimble?

A) Has a strong presence in the Internet
B) Technically strong
C) Informal
D) Transparent

2. What in IBM Connections provides "crowd-sourcing" - a great way to gather structured feedback and promote ideas from the community?

A) Ideation blogs
B) Profiles
C) Forums
D) Information center

3. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) Machines are more reliable than people.
B) Your people are costing you too much money. Let me show you how to replace them with computers.
C) People don't add to the shareholder value, only profits do.
D) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble

4. Who cares about Social Business at your customer site?

A) Social Business strategy is not affected by internal requirements.
B) Selling software and services should be your prime concern, not what the customer needs
C) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
D) Only IT should control the requirements and specifications for Social Business.

5. What is the second step in Social Business AGENDA?

A) Give competitive pricing
B) Gain social trust
C) Growth markets
D) Globalization

Solutions: