Sales-Cloud-Consultant Dumps - Grab Out For [NEW-2023] Salesforce Exam
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NEW QUESTION # 45
Universal Containers management wants to increase the productivity of its sales representatives. How can
work.com be used to meet this requirement? Choose 2 answers
- A. Feedback can be requested for the entire sales team
- B. Coaching goals can be linked to reports
- C. Feedback can be given publicly or privately.
- D. Coaching statistics can be linked to reports
Answer: B,C
NEW QUESTION # 46
Which two actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? (Choose two.)
- A. Establish a stakeholder committee and meeting schedule.
- B. Ensure the project key performance indicators are profitable.
- C. Acquire the client stakeholder's key performance indicators.
- D. Create scheduled dashboard to be sent weekly to all stakeholders.
Answer: A,C
NEW QUESTION # 47
Universal Containers wants to implement a new web presence to support its customers. It has provided the following requirements:
* Ability for visitors to search Knowledge articles without registering or logging in
* Ability for over one million registered customers to securely submit cases and view the status of those cases
* Ability to display white papers to registered customers
* Ability for registered customers to save favorite Knowledge articles for easy access later What should the consultant recommend as part of the solution?
- A. Implement Customer Communities with Content.
- B. Implement Customer Communities with Knowledge.
- C. Implement Employee Communities with Content.
- D. Implement Partner Communities with Knowledge.
Answer: B
NEW QUESTION # 48
How is access to data controlled through reports?
Answer:
Explanation:
The information you see in reports is the data that you can access. This includes records you own, records to which you have read or read/write access, records that have been shared with you, records owned by or shared with users in roles below you in the hierarchy, and records for which you have "Read" permissions.
NEW QUESTION # 49
What permission is required to enable the loading of leads?
Answer:
Explanation:
Marketing Users can import leads and use the campaign import wizards if they also have the Marketing User profile (or the "Import Leads" permission and "Edit" on campaigns).
NEW QUESTION # 50
What are three considerations when adding a report chart to a Console Component?Choose 3 answers
- A. The report has a standard Report Type.
- B. The report is a Summary or Matrix report.
- C. The report contains a chart.
- D. The report chart is added to the Page Layout.
- E. The report is shared with a Chatter Group.
Answer: B,C
NEW QUESTION # 51
Universal Containers purchased a new marketing database list and wants to use it to run an email campaign for the launch of a new product. The sales team will be responsible for evaluating the respondents and identifying the decision maker before going through the sales process with a prospect. What steps should a consultant recommend in this scenario?
- A. Create leads, convert them to opportunities, and qualify the respondents on the opportunities.
- B. Create both account and contact records, then associate the contacts to the campaign.
- C. Create a campaign, qualify the respondents, and create accounts and contacts.
- D. Create a campaign, associate the leads to the campaign, and qualify the respondents.
Answer: D
NEW QUESTION # 52
What is the capability of Chatter feed post editing? Choose 2 answers
- A. Group owners can edit system-generated posts in Chatter groups
- B. Record owners can edit other users' posts on records they own
- C. Users can edit the text of their own Chatter posts
- D. Record owners can see previous versions of an edited post
Answer: B,C
NEW QUESTION # 53
How do you ensure that products can't be removed from an opportunity after it reaches a certain stage?
Choose 2 answers:
- A. Validation rule on opportunity product
- B. Validation rule to ensure rollup summary field on opportunity doesn't change
- C. Update record type & page layout to remove ability to add product
- D. Enable audit trail
Answer: A,B
NEW QUESTION # 54
CORRECT TEXT
What is the outcome if no translation exists for a specific component in Salesforce?
Answer:
Explanation:
If
there is no translated value for a customized component, users see the value in the organization's default language.
NEW QUESTION # 55
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to
measure first-call resolution by call center location, agent, and calendar month.
Which reporting solution should the Consultant recommend?
- A. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call
resolution. - B. Create a list view report that includes fields for call center location, agent, calendar month, and first-call
resolution. - C. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and
first-call resolution. - D. Create a joined report that includes fields for call center location, agent, calendar month, and first-call
resolution.
Answer: A
NEW QUESTION # 56
How can Force.com Flow be used?
Answer:
Explanation:
1. To sell products for sales representatives
2. To troubleshoot customer issues for call centre agents
NEW QUESTION # 57
Universal Containers is launching a full line of new products and Service Cloud should support the following
requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?
- A. Use Process Builder for notifications and account teams to monitor cases.
- B. Use escalation rules for notifications and account teams to monitor cases.
- C. Use Process Builder for notifications and case teams to monitor cases.
- D. Use escalation rules for notifications and case teams to monitor cases.
Answer: C
NEW QUESTION # 58
A strong pipeline requires sales and marketing alignment. Which of the following example describes a need
for sales and marketing alignment?
- A. Campaigns are launched without communicating the follow-up plan
- B. Leads are qualified but not routed to the right people
- C. As business matures, it becomes difficult to identify right prospects
- D. Leads are tracked in separate systems, not accessible by all
Answer: A
NEW QUESTION # 59
UC uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage should not contribute to the forecast. What should a consultant recommend for this scenario? Choose 2 answers
- A. Override the forecast to be $0 for first stage opportunities.
- B. Configure the first stage with the omitted forecast category.
- C. Assign 0% probability to the first sales stage.
- D. Instruct sales users to enter $0 for the opportunity amount.
Answer: B,C
NEW QUESTION # 60
The Sales Director at Cloud Kicks noticed that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. many of the contacts that were converted had no phone, email, or background information captured. Which three solutions can be used to improve the quality of Leads being converted? Choose 3 answers
- A. Update web-to-lead forms to require input fields be completed prior to submission.
- B. Implement a trigger that warns the user of incomplete information during Lead conversion.
- C. Mandate that all Lead data must be reviewed prior to being created in Saesforce.
- D. Schedule a report that notifies Lead owners daily of Leads with incomplete information.
- E. Review Lead conversion mapping to ensure necessary fields are mapped correctly.
- F. Create a validation rule to check that necessary information is complete upon Lead conversion
Answer: A,B,E
NEW QUESTION # 61
What is a tabular report?
Answer:
Explanation:
Tabular reports are the simplest and fastest way to look at data. Similar to a spreadsheet, they consist simply of an ordered set of fields in columns, with each matching record listed in a row. Tabular reports are best for creating lists of records or a list with a single grand total. They can't be used to create groups of data or charts, and can't be used in dashboards unless rows are limited. Examples include contact mailing lists and activity reports.
NEW QUESTION # 62
What is a consideration when implementing Advanced Currency Management? Choose 3 answers
- A. The converted amount of an opportunity uses dated exchange rates based on the close date of the '-' opportunity.
- B. Advanced currency management dated exchange rates are automatically updated on a monthly basis
- C. Currency roll-up summary fields from opportunity products to an ortunity use the dated exchange rate
- D. Advanced currency management can be enabled or disabled in the organization under the company '-' profile if needed.
Answer: A,C,D
NEW QUESTION # 63
Universal Containers has a complex sales process that requires two different sets of sales stages for
opportunities with an opportunity amount above or below USD $100,000. What should a consultant
recommend to meet this requirement?
- A. Create two sales processes, two opportunity record types, and a workflow rule triggered by sales stage.
- B. Create two sales processes, two opportunity record types, and a workflow rule triggered by the
opportunity amount. - C. Create two sales processes and a workflow rule triggered by opportunity amount to assign a sales
process. - D. Create one sales process and a validation rule that evaluates opportunity amount to determine the
appropriate sales stage.
Answer: B
NEW QUESTION # 64
Universal containers has setup a sales process that requires opportunities to have associated product line items
before moving to the negotiation stage. What solution should a consultant recommend to meet this criteria?
Choose 2 answers.
- A. Configure a validation rule that tests the 'Has line item and stage fields for the correct condition'.
- B. Define a workflow rule that automatically defaults to a pricebook and...........negotiation stage.
- C. Configure the opportunity record types to enforce product line item.......
- D. Ensure that all sales representatives have access to at least one pricebook when creating product lines.
Answer: A,D
NEW QUESTION # 65
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